There could be several reasons why you're unable to withdraw your winnings:
Incomplete Wagering Requirements: Ensure all wagering requirements for bonuses or promotions have been fulfilled.
Deposit and Wagering: Some promotions require you to deposit and wager 1x before withdrawing. Review the bonus terms and conditions.
Account Verification: Our payments team may require account verification before processing withdrawals. You can verify your account under the "Verification" tab in your profile. Please note that until your account is verified, you won’t be able to play or withdraw winnings.
Avoid submitting multiple withdrawal requests, as this may lead to account suspension.
If you still need help, feel free to contact support via chat or email at [email protected].